At Vex Academy, we are committed to safeguarding the privacy and personal information of our learners. This Privacy Policy explains how we collect, use, disclose, and protect the information that we gather through our website and services. By using Vex Academy, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, you must cease using our services immediately.

1. Information We Collect

We collect various types of information from users to provide and improve our services, facilitate learning, and ensure a seamless experience. The information we collect includes:

1.1 Personal Information

When you register for an account or enroll in a course, we may collect personal information such as your name, email address, phone number, date of birth, country and payment information. If you choose to provide additional details, such as your profession, biography, or social media links, this data may also be stored as part of your user profile.

1.2 Usage Data

We collect information about how you interact with our website and services. This includes your IP address, browser type, operating system, referral source, pages visited, time spent on each page, and other analytics data. This data helps us understand user behavior, improve the platform, and enhance course content.

1.3 Payment Information

If you make purchases on our site, we collect payment details such as credit card information, billing address, and transaction details. Payment processing is handled by third-party services, and we do not store your full payment information on our servers.

1.4 Cookies and Tracking Technologies

Vex Academy uses cookies and similar tracking technologies to collect information and improve your user experience. Cookies are small data files placed on your device that allow us to remember your preferences and track your interactions with our site. You can control the use of cookies through your browser settings, but disabling them may limit certain features of our website.

2. How We Use Your Information

The information we collect is used for the following purposes:

2.1 Providing and Improving Services

We use your personal information to create and manage your user account, process course enrollments, and provide you with access to course materials. Usage data helps us understand how users engage with our platform, allowing us to optimize the website and develop new features.

2.2 Communication

Vex Academy may use your contact details to send important updates, course-related information, and customer support communications. This includes notifying you about course progress, new content, and policy changes. With your consent, we may also send promotional emails about new courses, special offers, or other updates related to Vex Academy.

2.3 Payment Processing

Payment information is used solely to process transactions and is securely transmitted to our payment processors. We do not store full payment details on our systems, and we comply with applicable laws regarding secure payment processing.

2.4 Compliance and Security

We may use your personal data to comply with legal obligations, resolve disputes, enforce our terms, and protect the rights, safety, and security of Vex Academy, our users, and others.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information under the following circumstances:

3.1 Service Providers

Vex Academy works with third-party service providers to facilitate operations, including payment processing, hosting, data analytics, and customer support. These service providers may have access to your personal information only to perform specific tasks on our behalf and are obligated to maintain its confidentiality.

3.2 Legal Compliance

We may disclose your information if required to do so by law, such as in response to a court order, subpoena, or other legal processes. We will also disclose information if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, or violations of our Terms of Service.

3.3 Business Transfers

If Vex Academy undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify users of any such changes and your options regarding your personal data.

4. Data Security

Vex Academy takes data security seriously and implements a variety of technical and organizational measures to protect your personal information. These measures include encryption, secure data storage, and restricted access to personal data. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You acknowledge and agree that you share information with us at your own risk.

5. Your Data Rights and Choices

You have certain rights regarding your personal information, which may vary depending on your location. These rights may include:

5.1 Access and Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete. You can do this by logging into your account or contacting us directly.

5.2 Data Portability

In certain circumstances, you may have the right to request a copy of your personal information in a commonly used, machine-readable format.

5.3 Deletion

You may request that we delete your personal information. However, please note that we may retain certain information as required by law or for legitimate business purposes, such as record-keeping or completing transactions.

5.4 Opt-Out of Marketing Communications

If you have opted in to receive promotional communications, you may unsubscribe at any time by following the instructions in the email or contacting us directly. We will still send you important service-related emails, such as updates on courses or account activity.

5.5 Cookies

You may manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect your ability to use some features of the site.

6. Retention of Data

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When we no longer need your personal information, we will securely delete or anonymize it, except when retention is required by law.

7. International Data Transfers

Vex Academy is a global platform, and the personal data we collect may be transferred to and stored on servers outside of your home country. If you are located outside of the jurisdiction where our servers are located, your personal information may be subject to the laws of that jurisdiction. We take appropriate measures to ensure that your personal information is protected in accordance with this Privacy Policy, regardless of where it is processed or stored.

8. Children's Privacy

Vex Academy is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child under 13, we will take steps to delete that information from our records. If you are a parent or guardian and believe your child has provided personal information to Vex Academy without your consent, please contact us immediately.

9. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. If we make material changes, we will notify users by posting the updated policy on our website and updating the "Last Updated" date at the top of the policy. We encourage users to review this policy periodically to stay informed about how we are protecting personal information. Your continued use of Vex Academy after any changes to this Privacy Policy constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us at:

Email: support@vexacademy.com