Refund Policy for Vex Academy
At Vex Academy, we strive to provide high-quality educational content and a positive learning experience for all our learners. Our Refund Policy outlines the conditions under which refunds may be issued for course purchases and subscriptions. By enrolling in our courses or subscribing to our services, you agree to the terms of this Refund Policy.
1. Course Purchases
1.1 Eligibility for Refunds
We offer refunds for course purchases under the following conditions:
- You request a refund within 3 days of the purchase date.
- You have not accessed more than 30% of the course content, including videos, materials, and assignments.
1.2 Refund Process
To request a refund, please contact our support team at support@vexacademy.com with your order details and the reason for your request. We will review your request and respond within 3-5 business days. If your refund request is approved, the refund will be processed through the original payment method used during the purchase. Please allow 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
1.3 Non-Refundable Courses
Certain courses or content may be marked as non-refundable at the time of purchase. If a course is designated as non-refundable, this will be clearly indicated on the course description page.
2. Subscription Services
2.1 Eligibility for Cancellations and Refunds
Users may cancel their subscription at any time. If you cancel before the next billing cycle, you will not be charged for the subsequent period. Refunds for the current subscription period will not be issued after you have accessed any course content during that billing cycle.
2.2 Refund Process
To cancel your subscription and request a refund (if eligible), please contact our support team at support@vexacademy.com . We will process your cancellation request and confirm it via email. If your cancellation and refund request are approved, refunds will be processed through the original payment method.
3. Technical Issues and Service Interruptions
If you experience technical issues that prevent you from accessing course content, please contact our support team immediately. We will make reasonable efforts to resolve the issue. Refunds will not be issued for service interruptions unless they are prolonged and significantly affect your ability to access courses.
4. Modifications to the Refund Policy
Vex Academy reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page, and we will update the "Last Updated" date accordingly. Your continued use of the services after any modifications indicates your acceptance of the revised policy.
5. Contact Us
If you have any questions or concerns regarding our Refund Policy, please contact us at:
Email: support@vexacademy.com
Last Updated: 01/November/2024